Accessibility

Accessibility statement for Fostering and Adoption

This website is run by Suffolk County Council.

We want as many people as possible to be able to use this website. For example, that means you should be able to:

• change colours, contrast levels and fonts
• zoom in up to 300% without the text spilling off the screen
• navigate most of the website using just a keyboard
• navigate most of the website using speech recognition software
• listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We maintain content guidelines to help website editors improve accessibility on this website. 

Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability or impairment.

This includes how to:

• make text larger
• magnify the screen
• change fonts and colours
• make your mouse pointer easier to see
• using your keyboard instead of a mouse
• making your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

• email customer.services@suffolk.gov.uk
• call 0345 606 6067

We’ll consider your request and get back to you as soon as possible.

You can call the number above if you need to talk to us using an interpreter. Find out more about our interpreting and translating services.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website.

If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Content Design team by emailing ContentDesign@suffolk.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out more about our interpreting and translation services, including how to contact us to make a request.

Technical information about this website’s accessibility

Suffolk County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is compliant with the Web Content Accessibility Guidelines (WCAG) version 2.1 AA standard.

Disproportionate burden

We don't categorise any of the accessibility issues on this website as a disproportionate burden to fix within the meaning of the regulations (with the exception of PDFs and other documents).

What we’re doing to maintain accessibility

We will continue to work towards maintaining WCAG level AA for the current version of this website, including:

• maintaining our content guidelines, which explain how to create accessible content
• working with developers and editors to fix code and content issues with our website
• carrying out further accessibility testing involving people with disabilities and impairments

Preparation of this accessibility statement

This statement was prepared on 5 September 2023. It was last reviewed on 5 September 2023.

A detailed accessibility check of this website was last carried out in September 2023 by Suffolk County Council's Content Design team.

We carried out our testing based on a sample of our most used pages, forms, documents and other media.

We used a combination of methods to check this website, including:

• automated software (Siteimprove)
• manual sampling (using WAVE and other tools)